Q: What do we tell our customers if they ask about the risk of transmission of Covid-19 from coins?
A: The South African Reserve Bank and its subsidiaries, the South African Mint and the Banknotes Company, would like to restate that personal hygiene is the best defence against the coronavirus. The risk can come from a variety of surfaces as the virus spreads through respiratory droplets produced when an infected person coughs or sneezes. These droplets travel in the air up to 2 meters and come to rest on any surface and banknotes and coins are materials that are used by all individuals.

Q: How do we place orders without a price list during the COVID-19 pandemic?
A: We were scheduled to return to work on the 20th of April, however this has been moved to the 4th of May as the national lockdown has been extended. We will keep monitoring commodity prices and issue a weekly price guideline when we return. The price guideline will be valid for 1 week at a time and all orders will be priced on confirmation until some stability returns to the commodity market and exchange rate.

Q: Who do I contact to place or follow up on an order?
A: You can contact Eddie Diphofa on +27 12 677 2438 or send him an e-mail on eddie.diphofa@samint.co.za for any queries or to place your order.

Q: What marketing support can the Mint provide to me?
A: The Mint has put together toolkits for every product currently selling, and these can be found in a FTP folder exclusively created for authorized dealers.

Q: How do I get access to this FTP folder?
A: Once you are confirmed an authorized dealer of South African Mint products, you are required to send the details of the person or persons you wish to have access of this folder. A unique username and password is then generated for you and sent to the nominated person/s for access, together with a link to the folder.

Q: Who do I contact if I would like to create my own material for advertising?
A: You can contact our Marketing Department, on +27 12 677 2330 or send her an e-mail on lee.kheswa@samint.co.za. Please note that you also need to contact her should you wish to use the name and/or logo of the South African Mint in any of your marketing communication.